Frequently Asked Questions

No. There's no membership or annual policy — you call when you need us and pay for the job at a price agreed up front.

It depends on where you are and how busy the roads are, so we won't promise a fixed time we can't keep. When you call, we'll give you a realistic idea for your location.

Call 07737 477003 with your location, your vehicle and what's happened, and we'll give you a clear quote before anything is agreed. See our guide on how roadside pricing works.

We cover 1,108+ towns and cities across the UK. Check the areas we cover page, or just call and tell us where you are.

We'll confirm accepted payment methods when you call and quote — there are no hidden fees added afterwards.

Yes. If a fault can't be sorted where you are, recovery is exactly what's needed — we load the vehicle and take it to your home or a garage rather than attempting a roadside fix.

Wherever you need within reason — your home, your usual garage, a bodyshop, or an onward address. Tell us the destination when you call and it's factored into your quote.

Yes — cars, vans, 4x4s and light commercials. Very heavy or oversized vehicles fall outside light-vehicle recovery; tell us the make and model when you call so we can confirm.

Mainly by distance (loaded mileage to the destination), vehicle type, and time of day. You'll get a clear quote before anything is agreed. See our guide on how roadside pricing works.

Yes. We recover non-driveable vehicles after collisions and take them to your chosen repairer. If anyone is hurt or the vehicle is in a dangerous position, call the emergency services first.

Not always, but a flat battery is the most common cause, especially after lights left on, a run of short trips, or cold weather. If a jump start gets you going but it happens again, the battery or charging system likely needs attention.

Done correctly, yes. The risk comes from connecting leads in the wrong order or to the wrong points, which can spark near battery gases or send a surge through the electronics. We connect in the correct sequence to a proper earth point. Our jump-start safety guide explains the method.

If it's visibly damaged, leaking, cracked or frozen, or if there's a strong sulphur/rotten-egg smell, it should not be jumped — that's a replacement or recovery situation, not a boost.

A jump gets you moving now. Whether it stays fixed depends on why it went flat — a one-off (lights left on) versus an ageing battery or a charging fault. We'll give you an honest view on the day.

The 12V auxiliary battery in most hybrids can be boosted, but the method differs and you should never use a hybrid or EV to donate a jump. Tell us the make and model when you call.

Sometimes. UK repairs follow BS AU 159 — only punctures in the central three-quarters of the tread, under 6mm, on a tyre that hasn't been run flat, can be repaired. Sidewall damage, bulges, or a tyre driven on while flat mean replacement. Our repair-or-replace guide explains it in full.

The tyre size (printed on the sidewall, like 205/55 R16), the make and model of the car, and your location. That lets us bring the right replacement first time.

A space-saver is a get-you-home temporary only — speed-limited and not for long use. Replacing the full tyre means you're back to a proper, legal set-up rather than driving on a restricted spare.

Both, where it's safe to do so. On a driveway or car park is straightforward; at the roadside we assess whether it's safe to work — on a motorway hard shoulder it isn't, and recovery is the safer route.

Yes. The legal minimum is 1.6mm of tread across the central three-quarters and around the full circumference, and cuts, bulges or exposed cords make a tyre illegal. It's an MOT failure and can carry penalty points per tyre.